Stratford Meridian Terms and Conditions

1. Introduction
Welcome to Stratford Meridian! These Terms and Conditions ('Terms') govern your use of our website, particularly the 'Contact Us' form, and the services we offer. By using our services and submitting information through our website, you agree to these Terms, which form a legally binding agreement between you and Stratford Meridian. Please read them carefully before using our services.

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2. Jurisdiction and Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York, USA. Any disputes arising from or related to these Terms shall be resolved exclusively in the courts of New York, USA. By using our services, you consent to the jurisdiction of these courts.

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3. Data Collection and Use
We collect personal data through our 'Contact Us' form, including your full name, personal phone number, and email address. This information is used to respond to your inquiries, send marketing communications (if you opt in), and improve our services. Your data will be stored in our CRM system (eSAM) and managed according to our data retention policies.

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4. User Rights and Data Requests
You have the right to access, correct, delete, or restrict the processing of your personal data. Requests can be submitted via email at privacy@stratfordmeridian.com or through our dedicated web form. We aim to respond to all requests within 30 days, with a possible extension of up to 60 days in complex cases. To protect your privacy, we may require verification of your identity before processing your request.

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5. Consent and Opt-in Mechanism
You must provide explicit consent to receive marketing communications by checking the relevant opt-in box on our 'Contact Us' form. After opting in, you will receive a confirmation email or text message as part of a double opt-in process. Your subscription will not be activated until you confirm via this message. You can revoke your consent at any time using the opt-out link provided in our communications.

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6. Data Retention Policy
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. You can request deletion of your data at any time, subject to our legal obligations.

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7. Third-Party Tools and Data Transfers
We use third-party tools, such as GoHighLevel, to enhance our service delivery. These tools may process your data outside the United States, including in countries with different data protection laws. We take appropriate measures to ensure your data is protected during these transfers, including using standard contractual clauses (SCCs) or other legally recognized transfer mechanisms. By using our services, you consent to such transfers.

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8. Service and Retainer Model
By submitting the 'Contact Us' form, you may initiate ongoing communications with Stratford Meridian, particularly if you engage with our services under a retainer model. Our services are billed automatically, with users receiving a 14-day advance notification of upcoming charges or billing changes. We offer a 30-day money-back guarantee for the first month of service. Ongoing services can be canceled with 30 days' notice, during which time the final month will be billed.

• Program Name: Stratford Meridian SMS Services

• Program Description: By opting in, users agree to receive SMS messages related to updates, services, and promotions from Stratford Meridian.

• STOP Instructions: You can cancel the SMS service at any time by texting "STOP" to our shortcode. We will confirm your unsubscribe status via SMS. After this, you will no longer receive SMS messages from us. To rejoin, sign up again through our website.

• HELP Instructions: If you experience issues with the messaging program, reply with "HELP" for more assistance or contact us at privacy@stratfordmeridian.com.

• Carrier Liability: Carriers are not liable for delayed or undelivered messages.

• Message Rates: Message and data rates may apply for messages sent to you and from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

• For privacy-related inquiries, please refer to our privacy policy: Stratford Meridian Privacy Policy

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9. Liability Limitation
Stratford Meridian limits its liability to the fullest extent permitted by law. For our high-ticket services, we are not liable for outcomes related to project timelines, deliverables, or client responsibilities. For our low-ticket services, which are provided 'as-is,' we do not guarantee suitability for the client’s specific needs. We also exclude liability for indirect or consequential damages and require indemnification from clients for liabilities arising from misuse of our services or third-party integrations.

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10. Amendments to Terms
We may update these Terms from time to time. Significant changes will be notified to you via email, and the updated Terms will be posted on our website. Changes will take effect 30 days after notification. If you do not agree with the new Terms, you may terminate your agreement before the effective date. Continued use of our services after the effective date constitutes acceptance of the new Terms.

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11. Contact Information
If you have any questions about these Terms or need to exercise your rights regarding your personal data, please contact us at privacy@stratfordmeridian.com.